Malpractice & Maladministration
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Malpractice and maladministration can be deliberately or inadvertently committed by learners or staff. It can be difficult to deal with and it is better to avoid or prevent it.
Malpractice covers deliberate behaviour that can be deemed unethical or immoral, such as cheating in an examination, deliberate copying of another’s work (plagiarism), falsifying or tampering with assessed results, and any neglect or default practice that will compromise the integrity of Certa qualifications.
Staff malpractice includes non-compliance as well as professional misconduct. Learner malpractice includes misconduct, collusion and plagiarism, where a learner submits someone else’s work as if it is their own.
Maladministration covers negligent, dishonest or poorly informed behaviour that results in procedures that may compromise the integrity of assessment, such as inaccurate production of assessment records, failure to follow procedures or to maintain appropriate records, incorrect recording of assessment decisions or failure to keep assessment papers or mark schemes secure.
Responding to alleged malpractice
Centres must have robust policies and procedures to deal with malpractice and maladministration including plagiarism. Centres must inform Certa of the outcome of all cases dealt with formally under Centre procedures.
At Certa, Quality is at the heart of everything that we do. We are not just committed to Quality as compliance with external standards and regulations. But we also believe that Quality is about excellence – not just meeting threshold levels for compliance, but providing the very best products and services to our learners and centres. And we believe that Quality is about transformation – enhancing our products and services through our commitment to continuous improvement. We pride ourselves on being transparent and accountable with all of our stakeholders, and we always strive to act with fairness and consistency as an awarding body to ensure that our qualifications are valid, reliable and excellent in every sense.Quality Assurance